RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unworn, unused, and in the same condition that you received it. It must also be in the original packaging, including any boxes, pouches, warranty cards, certificates, and tags.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, including lighter fuel and butane refills.

Additional non-returnable items:

Gift cards
Pierced earrings and body jewelry, for hygiene reasons
Custom, made-to-order, personalized, or engraved items
Items that have been resized or altered at the customer's request
Repair services and appraisals

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Jewelry or a watch with obvious signs of wear.
A watch with removed or added links, or a strap that has been worn or sized.
An item returned without its original box, certificate of authenticity, warranty card, or appraisal documents.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

REFUNDS / EXCHANGES
Refunds are only accepted for 10 days and only for online purchases. In-store purchases are exchange only and must be unworn with original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@montalvojewelers.com.

SALE ITEMS
Only regular priced items may be refunded online only. Unfortunately, sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@montalvojewelers.com and send your item to: Montalvo Jewelers, 1910 S 10th St, McAllen, TX 78503, United States.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING
To return your product, you should mail your product to: Montalvo Jewelers, 1910 S 10th St, McAllen, TX 78503, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Because jewelry and watches are high-value items, we strongly recommend using a trackable, insured shipping service for all returns. We don't guarantee that we will receive your returned item.